Politique d’expédition

At greenhouseinteriorsx.shop, we are committed to providing customers with a reliable, convenient, and transparent delivery experience.

This Shipping Policy explains our shipping methods, processing times, delivery estimates, and other important information regarding your order.

By placing an order through greenhouseinteriorsx.shop, you agree to the terms described in this Shipping Policy.

1. Free Standard Shipping

We provide free standard shipping for all orders placed through greenhouseinteriorsx.shop.

Customers do not need to pay additional shipping fees for standard delivery.

The shipping cost displayed during checkout will reflect our free shipping policy.

Our goal is to make online shopping simple and accessible while providing reliable delivery services to customers.

2. Order Processing Time

After your order has been successfully placed and payment has been confirmed, our team will begin preparing your order.

The estimated processing time is:

1–5 business days

During this period, we will:

  • Verify order details.
  • Prepare products for shipment.
  • Complete quality checks where applicable.
  • Arrange shipment with our delivery partners.

Please note that processing time does not include transportation time.

3. Delivery Time

The estimated delivery time for standard shipping is:

15–20 business days

Delivery time begins after the order has been processed and shipped.

The estimated delivery timeframe includes transportation time but may vary depending on factors such as:

  • Destination location.
  • Shipping carrier performance.
  • Customs processing.
  • Weather conditions.
  • Public holidays.
  • Unexpected transportation delays.

We always work to ensure orders arrive as quickly and safely as possible.

4. Order Tracking

Once your order has been shipped, customers will receive shipping confirmation information when available.

Tracking information may include:

  • Tracking number.
  • Shipping carrier details.
  • Delivery updates.

Customers can use the tracking information to follow the progress of their shipment.

Please allow some time for tracking information to become active after shipment.

5. Shipping Address Information

Customers are responsible for providing accurate and complete shipping information during checkout.

Please carefully check:

  • Recipient name.
  • Delivery address.
  • Postal code.
  • Contact information.

If incorrect shipping information is provided, please contact us immediately at:

Email: info@greenhouseinteriorsx.shop

We will make reasonable efforts to assist, but we cannot guarantee changes after an order has been processed or shipped.

6. International Shipping and Customs

For orders shipped internationally, packages may be subject to customs procedures depending on the destination country.

Customers should understand that:

  • Customs inspections may cause delays.
  • Local regulations may affect delivery times.
  • Additional charges may apply depending on local laws.

Any customs duties, taxes, or import fees required by the destination country are the responsibility of the customer unless otherwise stated.

7. Delayed or Lost Packages

While we work with reliable shipping partners, certain delays may occur due to circumstances outside our control.

These circumstances may include:

  • Severe weather.
  • Transportation interruptions.
  • Customs delays.
  • Incorrect delivery information.
  • Carrier operational issues.

If your order has not arrived within the expected delivery timeframe, please contact us:

Email: info@greenhouseinteriorsx.shop

Our customer service team will investigate the shipment status and provide assistance.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible.

Please provide:

  • Order number.
  • Description of the damage.
  • Clear photos or videos of the package and product.

Our team will review the situation and provide an appropriate solution, which may include:

  • Replacement.
  • Refund.
  • Other suitable resolution.

9. Delivery Confirmation

Once the carrier confirms delivery to the provided shipping address, the order will be considered successfully delivered.

Customers should ensure that someone is available to receive packages when necessary.

If a package is marked as delivered but cannot be located, customers should:

  1. Check with household members, neighbors, or building reception.
  2. Contact the shipping carrier.
  3. Contact greenhouseinteriorsx.shop for additional assistance.

10. Order Changes and Cancellation

If you need to modify or cancel your order, please contact us as soon as possible.

Email:

info@greenhouseinteriorsx.shop

We will attempt to accommodate requests before the order enters the shipping process.

Once an order has been shipped, changes or cancellations may no longer be possible.

Customers may refer to our Return and Refund Policy after receiving the order.

11. Commitment to Customers

At greenhouseinteriorsx.shop, we understand that delivery is an important part of the shopping experience.

We continuously work with our logistics partners to provide:

  • Reliable shipping services.
  • Secure packaging.
  • Clear communication.
  • Customer-focused support.

Our goal is to ensure every customer receives their order safely and enjoys a smooth shopping experience.

12. Contact Information

If you have any questions regarding shipping, delivery status, or your order, please contact us:

greenhouseinteriorsx.shop

Email: info@greenhouseinteriorsx.shop

Our customer service team will be happy to assist you.